FAQ

Frequently Asked Questions

 

SHOPPING

HOW DO I PURCHASE YOUR PRODUCTS?

Browse our product catalog in the SHOP button above and place your chosen product in the shopping cart. Once you are ready to pay, just click check-out and follow the succeeding steps. Trust us, it is so easy!

 

WHAT ARE YOUR PAYMENT OPTIONS?

Our preferred payment is through BPI bank deposit or Paypal. The account name and  number will be shown at check-out. You may also send your payment through local money transfer via LBC, Cebuana Lhuillier, or Palawan Express. 

 

WHAT ABOUT SHIPPING?

We ship using JRS express during Mondays, Wednesdays, and Fridays only. Once payment is confirmed, we will ship your package on the next shipping day. Our normal charges from Cebu to Luzon or Mindanao is P140.00 for small 1-pound pouch and P270.00 for 3-pound pouch. Shipping cost will depend on the total weight and dimension of the merchandise and will be computed upon check-out.

Please expect to receive the toys within 1-5 working days. You may request for the Tracking number so you can track your shipping by sending us a text at 09151079307.

Should you choose another courier option, kindly let us know at check out.

 

HOW ABOUT MEET-UPS?

We only do meet ups for Cebu based clients at Gaisano Country Mall or Ayala Center Cebu at an agreed time. Contact us for meet-ups at 09151079307.

 

CAN I SEND THE TOYS AS GIFT?

Yes! Let us know if you want to include a message to the recipient.

 

WHAT IF THE PRODUCT IS OUT OF STOCK?

We try to replenish our products as soon as possible. Check our site regularly to see if the items are back in stock. You can email us at seedstudioph@gmail.com to pre-order an item and we will send you an email once it is available.

  

I AM UNHAPPY WITH YOUR TOYS, CAN I RETURN THEM?

We place all pertinent information about our product such as materials, dimension, color, variations, etc. on the product description area. Please read the description of the items very carefully so that you are aware of what to expect before completing your purchase. Personal preference is very natural and if for some reason you are unhappy with our products, kindly let us know and we will find a way to meet your expectation.  

We always ensure that each toy shipped is in excellent condition and if it becomes damaged during shipping, kindly let us know immediately and we will replace them free of charge.

 

ABOUT OUR TOYS

ARE YOUR TOYS SAFE?

Yes! Our toys are made from natural, untreated wood, which means they are free from any chemical treatments. We source our wood from local suppliers with DENR certification to ensure that the wood we use are legally and sustainably harvested. We care deeply about our environment and our toys are eco-friendly.

Some of our toys are finished with natural homemade beeswax polish. We also use safe, non-toxic, lead-free paints for all our painted toys.

SAFETY WARNING:  

Some of our toys may contain small parts that may be a choking hazard. They are not suitable for children below 3 years old or any child with a tendency to place inedible objects in their mouth. Discard broken toys to avoid injuries. Always put your child's safety first, adult supervision is a must.

 

CAN YOUR TOYS BE USED AS TEETHERS OR BE PLACED IN THE MOUTHS OF INFANTS AND TODDLERS?

Although the wood we use is safe and untreated, our beeswax melted at 150 deg. Celsius, and our paints safe and non-toxic, some children may develop sensitivities to the natural components of our products, thus we do not recommend our toys for teething and mouthing children.

 

HOW ABOUT YOUR NON-WOODEN TOYS?

From time to time, we offer toys made from fabric. We strive to use natural materials like cotton and wool sourced locally or internationally. Non-natural materials are stated in our product description.

 

WHY SHOULD WE CHOOSE YOUR PRODUCT?

Seed Studio Toys was born out of our love for handmade toys. We take pride in each toy made lovingly by our local woodworkers here in Cebu. We are proud of our products! If you are into wooden, natural, handmade toys, then we know that you will be happy choosing our toys.

 

WHY SHOULD MY CHILD PLAY WITH SIMPLE TOYS? WHY NOT BUY PLASTIC AND BATTERY OPERATED TOYS?

Plastic and battery operated toys lack the warmth and texture of toys made from natural materials. They are made for limited, specific uses and are mainly for children to manipulate and operate. It leaves little room for children to explore other use for them. Once the child has mastered its use, they will rarely find value in playing with it repeatedly and will happily move on to the next new toy.

Wooden toys are simple and bring children closer to nature. Simple toys give the children room to imagine and be creative in exploring various uses for these toys. A wooden block can become a car, building, animal, person, or anything a child can imagine. Simple toys often stays with the children through many years of play. They are well loved and treasured. Simple toys are available even at home (such as wooden ladle and bowls) or in your surroundings like a tree branch, stone, or dried seeds.   

 

WHERE ARE YOUR TOYS AVAILABLE?

Seed Studio has no physical store. Aside from purchasing through this site, our products are also available at: 

Mommy Mundo

 

DO YOU ACCEPT RESELLERS?

Due to our limited production capacity, we may have difficulty entertaining resellers at the moment. Feel free to email us if you are interested to carry our products.

 

If you have other concerns, please do not hesitate to email us at seedstudioph@gmail.com or text us at 09151079307.